Client Success Manager

Bravely is looking for a Client Success Manager to work alongside our Head of Operations, contributing to the overall success of onboarding, retaining, and growing client relationships.

Our ideal candidate is data-driven and detail-oriented, with excellent written and interpersonal communication skills. This is an incredible opportunity to get in on the ground floor of our fast-growing startup and help build the Client Success function at Bravely.

About Bravely

Bravely is a new kind of employee benefit in support of workplace health. Bravely connects employees with professional coaches for confidential conversations about all kinds of situations, giving them an outlet to discuss their relationships, growth, and development at the tap of a button.

The result: people feel confident going forward and approaching their managers, colleagues, direct reports, and HR teams.

Responsibilities

  • Work collaboratively with Sales and Marketing to onboard new clients, retain, and grow relationships

  • Manage and oversee company rollouts (remotely or in-person)

  • Be a strategic partner to clients by continuously proposing solutions to meet their needs and the needs of their employees

  • Track, analyze, and prepare regular engagement reports and session insights for clients and internal stakeholders

  • Collaborate with the Marketing team to develop personalized and strategic campaigns for employees

  • Advocate for the client’s needs internally to recommend changes to enhance the current experience

  • Partner with Head of Brand and Comms to highlight client success stories through case studies

About You

  • You love analyzing data

  • You have excellent written and verbal communication skills and are comfortable interacting with C-level executives

  • You have an incredible attention to detail, are highly organized and thrive when you are required to multiple responsibilities

  • You work under tight deadlines and will do whatever it takes to get the job done

  • You are a critical thinker who is able to pick up and apply new concepts quickly and use your own knowledge to improve process

Experience

  • 3+ years client-facing work experience (Customer Success B2B experience preferred)

  • Highly proficient in Excel/Google spreadsheet

  • Comfort and desire working within tight deadlines in fast-paced startup environment

  • Bachelor's degree required

  • Must love dogs

Join Us

Send your resume to careers@workbravely.com and share a little bit about you, why you’re interested in Bravely, and a link to your LinkedIn profile.