Case Study

What it means to work Bravely through organizational change

How a fast-casual food chain helped their employees navigate change by offering them access to confidential coaching—and was able to encourage critical dialogue as a result.

 
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The challenge

As it prepared for disruptive organizational change across its corporate headquarters, a Fortune 1000 restaurant group knew they needed to take action to support their employees, protect their productivity, and prevent the spread of toxic culture. 

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The solution

The company to chose to offer Bravely to all affected employees. Employees could use the platform to connect with a personal coach for a confidential conversation about their situation—helping them prepare for difficult conversations with their managers and HR business partners.

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The outcome

Since Bravely’s Pros are HR experts, professional coaches, and corporate ombuds, they were able to provide employees with completely unbiased guidance (a healthy alternative to venting to friends and family) and help them make an incredibly difficult decision.


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of employees booked a Bravely session within 30 days

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of employees booked more than one Bravely session

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average star rating given to Pros


They encouraged open and honest dialogue

By providing employees with access to their own personal coach, they gave them a safe space to discuss what they were feeling without fear or awkwardness or retribution.

They won back their employees’ trust 

Employees told their Bravely Pros that the service was the best thing their company had done to help them during the transition.        

They prevented the spread of toxic culture

Employees gave their sessions an average NPS score of 92, suggesting that they recommended Bravely to one another instead of gossiping and complaining.

You helped me think more clearly and confidently about my decision; offered a perspective I wouldn’t have gotten elsewhere; and provided a service I’d use again to help navigate a difficult work situation.

Want to learn more about how Bravely can help you support your employees during times of transition and change?