What is a Bravely “Pro”? How are they vetted?

Our Pros are HR professionals and coaches with deep experience in employee relations and workplace issues. They have a minimum of five years of direct work experience in the field.


Is Bravely trying to replace HR?

No. In fact, Bravely actually exists to support a company’s existing HR team. We think of ourselves as a new first step in the conflict resolution process: one that prepares employees for conversations with bosses, peers, and HR teams.


How is Bravely different from an EAP?

Employee Assistance Programs (EAPs) give people access to psychologists and mental health counselors who they can speak to about personal issues that may be affecting their life at work or at home. Bravely is focused specifically on workplace conversations, and our Pros are focused purely on fostering more productive workplace conversations.


How does Bravely help people deal with harassment?

Our Pros serve as an information resource for employees who believe they are experiencing harassment or discrimination in the workplace. We provide the standard definitions and protections provided by the EEOC and review the employee's company policy that is in place. In rare situations, where it makes sense, Pros can also offer to anonymously escalate an employee’s issue to company leadership—not unlike you would using a traditional reporting hotline, but with much more context.


How does it work?

Employees can use the Bravely app to describe their issue (this helps us match people with the right coach) and select a 45-minute time slot with a Bravely Pro.


What’s the liability for employees?

Before a company can offer Bravely to its employees, they must agree that all conversations are confidential. In return, employees must agree to our Terms of Service and  a Privacy Policy that, along with ensuring the protection of their identity, stipulates that conversations that take place using Bravely to not constitute any sort of official reporting.


How confidential is Bravely?

Bravely is 100% confidential unless a Pro perceives that an employee is at risk of harming themselves or someone else.


How does Bravely protect employee data and sensitive information?

Bravely considers security throughout the entire software development life cycle and rigorously follows security best practices.  Key security mechanisms include granular role-based access control whenever possible and constant monitoring of dependencies for known vulnerabilities. Our engineering onboarding process includes security awareness training and our development process ensures both static analysis and completion of a manual security checklist for each change set to mitigate any potential security holes.


What kind of data and insights does Bravely report back to employers?

We share high-level trends with employers in a way that completely anonymizes individual employees. This is meant to help employers foster healthier organizations and will never betray employee confidentiality.